Warranty

At Motion-Core, we stand behind the quality of our products and aim to provide reliable performance for all users.

Warranty Coverage

All Motion-Core controllers are covered by a 12-month (1 year) limited warranty from the date of delivery.

This warranty covers:

  • Manufacturing defects
  • Faulty components under normal use
  • Hardware failures not caused by external factors

Warranty Process

If you experience an issue within the warranty period:

  1. Contact us with:
    • Order number
    • Description of the issue
    • Photos or videos (if applicable)
  2. Our team will assess the issue and provide troubleshooting steps.
  3. If a fault is confirmed, we will:
    • Repair the unit, or
    • Replace defective parts, or
    • Provide a replacement unit (at our discretion)

Shipping

  • Customers may be required to cover shipping costs to return the product
  • Motion-Core will cover shipping costs for replacement parts or units (within reason)

Limitation of Liability

Motion-Core products are intended for DIY and simulation use.

We are not liable for:

  • Damage to other equipment
  • Personal injury
  • Loss of use, data, or income

arising from the use or misuse of our products.


Contact Information

For all warranty claims and support:

Email: support@motion-core.com