Warranty
At Motion-Core, we stand behind the quality of our products and aim to provide reliable performance for all users.
Warranty Coverage
All Motion-Core controllers are covered by a 12-month (1 year) limited warranty from the date of delivery.
This warranty covers:
- Manufacturing defects
- Faulty components under normal use
- Hardware failures not caused by external factors
Warranty Process
If you experience an issue within the warranty period:
-
Contact us with:
- Order number
- Description of the issue
- Photos or videos (if applicable)
- Our team will assess the issue and provide troubleshooting steps.
-
If a fault is confirmed, we will:
- Repair the unit, or
- Replace defective parts, or
- Provide a replacement unit (at our discretion)
Shipping
- Customers may be required to cover shipping costs to return the product
- Motion-Core will cover shipping costs for replacement parts or units (within reason)
Limitation of Liability
Motion-Core products are intended for DIY and simulation use.
We are not liable for:
- Damage to other equipment
- Personal injury
- Loss of use, data, or income
arising from the use or misuse of our products.
Contact Information
For all warranty claims and support:
Email: support@motion-core.com